| Title: Director of Network Operations and Engineering
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| Location: New York, NY
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| Job Type: Direct Hire
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| Compensation: $110,000.00 to $130,000.00 per Year
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| Reference Code: 896299-AQG
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Description: This person will be responsible for planning and managing all aspects of technology infrastructure engineering, implementation, and technical support serving a 1000+ global users covering Windows 2003 Server, Active Directory, Linux, Windows XP/Vista, IIS, Exchange 2000/2003, SQL Server 2000/2005, VMWare, SAN, VOIP, Audio/Visual, Cisco Routers, Switches, Firewalls, Desktops, Laptops, and Printers.
Responsibilities:
- Develop and maintain world-class technical support team, overseeing technical support and services delivery
- Access staffing levels, technical competence and hire, coach, motivate a strong team
- Improve and maintain high customer satisfaction in accordance to Service Level Agreements
- Control and reduce customer dissatisfaction and implement corrective action
- Evaluate infrastructure needs and determine areas of cost savings
- Capitalize on opportunities for economies of scale
- Manage vendors
- Set direction and enforce policy for Infrastructure
- Contribute to and support infrastructure architectural decisions
- Develop and ensure compliance with all security and controls standards and policies
- Interface with Business and IT Managers regarding standards and practices
- Effectively prioritize work; manage contradictory requirements in a constructive manner
- Execute effective Project Management in all aspects of the role
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Requirements: The skills, experience, and knowledge required to be considered for this position include:
- 5-10+ years of proven track record of enhancing technical infrastructure and operations organization by implementing improvements to process through innovation
- Strong background in building and managing a dynamic infrastructure support organization through effective technical resource planning
- Excellent track record of coaching/mentoring/growing technical support staffs and front-line managers
- ITIL familiarity and certification
- Deep understanding of Technology Infrastructure through previous hands on experience
- Excellent time management skills
- Ability to implement and manage multiple mission critical initiatives simultaneously
- Ability to build excellent relationships with customers, peers, superiors and direct reports with strong conflict resolution skills
- Strong sense of urgency and responsibility
- Ability to communicate clearly and compellingly
- Executive presence is highly desired with the ability to translate visions into plans of action
- Technical Certifications such as MSCE, CCNA, and PMP are pluses
- Global experience is desired
Important Keys: Looking for a very sharp, dynamic, entrepreneurial, self-motivated, 5-15 year person with a can-do attitude and executive presence to manage a 10-15 person infrastructure support team serving 1000+ end users and 50+ Windows/Linux Web server environment with Active Directory, Linux, Windows XP/Vista, IIS, Exchange 2000/2003, SQL Server 2000/2005, VMWare, SAN, VOIP, Audio/Visual, Cisco Routers, Switches, Firewalls, Desktops, Laptops, and Printers.
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